Kove Jewelry
FAQ
Are your products in stock?
No, our jewelry is not kept in stock. All pieces are made-to-order. Each item is manufactured specifically for you after you select your preferred configuration and place your order.
How does ordering work?
Browse our catalog, select a model you like, choose your configuration (gold color, stone type, size), add to cart, and complete checkout. You will receive an invoice via email for payment. Production begins after payment confirmation.
Can I choose the gold color and stones?
Yes, absolutely. When you select a product, you can choose from available options including gold color (white, yellow, rose), stone type, and size. This is one of the key advantages of our made-to-order model.
Do you create custom jewelry?
Yes, we create fully custom pieces based on your vision. Contact us at info@kove.jewelry to discuss your ideas and receive a personalized quote.
How long does production take?
Production time is typically 10–28 working days, plus 1–3 working days for insured shipping. When the centre diamond you choose is already in our local stock, we can ship in as little as 10 working days — just ask about rush availability. More complex custom pieces can take a little longer; we confirm the exact estimate with you when you place your order, so it arrives comfortably before your date.
How does invoicing and payment work?
Most orders are paid 100% upfront. At checkout you pick one of two methods: • Card payment — Visa, Mastercard and other methods supported by Stripe. After successful payment you receive one confirmation email and the order moves into production / dispatch immediately. Card details never reach our servers; everything is handled by Stripe. • Bank transfer — we send a proforma invoice by email with bank details and a unique payment reference. We have separate CZK and EUR accounts; the right one is picked automatically based on your order currency. Reserve option (made-to-order): if you'd like to lock in a specific diamond, you can reserve it with a 30% deposit — this secures your stone and starts production, with the remaining 70% due before delivery. Because each piece is made to order, the deposit is non-refundable. Just ask and we'll set it up. Whichever method you choose: • Made-to-order jewelry: production starts once we receive your payment. • Loose stones: your stone is reserved with our supplier and dispatched once payment arrives and availability is confirmed.
Where do you ship?
We ship to addresses within the EU and selected international destinations. Shipping costs and timelines are communicated during checkout.
Can I return made-to-order jewelry?
Every Kove ring is made to order, uniquely for you — so, like most bespoke jewellers, a change-of-mind return or refund is not possible once your order is placed (this is also why §1837(d) of the Czech Civil Code exempts made-to-order goods from the 14-day withdrawal right). Instead, we build your protection into the process: • You confirm every detail before we begin, with a 48-hour window after ordering to change the specification free of charge — so the ring you receive is the one you approved. • If the size isn't right, we resize it once, free of charge (just contact us within 14 days of delivery). • Every ring carries a lifetime warranty against manufacturing defects — a loose stone, a lifted prong, missing pavé — repaired free for as long as you own it. • If anything is genuinely wrong with your piece, we make it right — by repair or remake. Your statutory rights for defective goods and warranty claims remain fully protected (24-month warranty under §2165 of the Czech Civil Code). Full details: kove.jewelry/returns.
What if I receive a defective product?
If you receive a product with a manufacturing defect, contact us immediately at info@kove.jewelry. We will assess the situation and provide an appropriate solution.
How can I contact you?
Email us at info@kove.jewelry for any questions, custom orders, or assistance.
How do I find a specific diamond — by ID, certificate number, carat, or millimeter size?
Type a stock ID (for example E67269CA9) or certificate number (for example LG768664912) into the search bar at the top of the site to jump directly to that stone. To browse, open the Natural or Lab-Grown listing and use the filter panel: by carat range for general browsing, or switch to "Search by size (mm)" if you are replacing a stone in a setting and need an exact dimension. The mm search runs a tolerance cascade — ±0.10 / 0.15 / 0.20 mm — so you always get the closest available match. A full guide is at /guides/stone-search-help.
Can I search for a diamond by exact millimeter size?
Yes. On the Natural or Lab-Grown listing, pick a single shape (Round, Oval, Cushion, etc.) and the filter panel shows a "Search by size (mm)" section with the real sizes we currently stock — round goes from 4.25 mm up to 13 mm in 0.25 mm steps, oval shows length×width pairs like 7×5 and 8×6. Tap any chip to add it to your search; tap again to remove. The system finds stones within ±0.10 mm first, then expands tolerance to ±0.15 and ±0.20 mm if needed. Cushion includes its modified and brilliant variants automatically. You can also type "5 mm" or "7x5" directly into the search bar at the top of the site. See /guides/stone-search-help for examples.