FAQ
Frequently Asked Questions
Are your products in stock?
No, our jewelry is not kept in stock. All pieces are made-to-order. Each item is manufactured specifically for you after you select your preferred configuration and place your order.
How does ordering work?
Browse our catalog, select a model you like, choose your configuration (gold color, stone type, size), add to cart, and complete checkout. You will receive an invoice via email for payment. Production begins after payment confirmation.
Can I choose the gold color and stones?
Yes, absolutely. When you select a product, you can choose from available options including gold color (white, yellow, rose), stone type, and size. This is one of the key advantages of our made-to-order model.
Do you create custom jewelry?
Yes, we create fully custom pieces based on your vision. Contact us at info@kove.jewelry to discuss your ideas and receive a personalized quote.
How long does production take?
Production time varies depending on the specific product and configuration. Typical timeframes are 3-6 weeks. You will be informed of the estimated timeline when placing your order.
How does invoicing work?
After you place your order, we send you an invoice via email. Payment is processed according to the terms on the invoice. Once payment is confirmed, we begin production.
Where do you ship?
We ship to addresses within the EU and selected international destinations. Shipping costs and timelines are communicated during checkout.
Can I return made-to-order jewelry?
Since our products are manufactured based on your selected configuration, the standard 14-day withdrawal period does not apply. However, your rights regarding defective products and warranty claims remain fully protected. See our Return Policy for details.
What if I receive a defective product?
If you receive a product with a manufacturing defect, contact us immediately at info@kove.jewelry. We will assess the situation and provide an appropriate solution.
How can I contact you?
Email us at info@kove.jewelry for any questions, custom orders, or assistance.